RETURN POLICY
Only damaged products are eligible for a refund. To process a refund, you must provide a clear video recording of the product being opened upon delivery. Refunds will not be issued without this proof
Items must be new, unused, and in their original packaging to be eligible for return. Returns that don’t meet these conditions may be declined. We also reserve the right to refuse returns we believe are fraudulent or do not follow these guidelines.
"Customers are responsible for return shipping costs unless the item received is defective or not as described. For your protection, we recommend using a shipping method with tracking and insurance
NonReturnable Items
Certain products are not eligible for return or exchange, including (but not limited to):
- Personalized or custommade items
- Clearance or sale items
- Paid patterns
- Kits
Product Colours
Our yarns are sourced from reliable suppliers, not manufactured by us. Please note that slight variations in shades may occur due to different dye lots or monitor settings. Refunds or exchanges cannot be made for minor color differences. To maintain consistency, we recommend purchasing enough yarn for your entire project at once. Darker shades of yarn may occasionally bleed.